Surrey Women`s Centre Society
Surrey Women`s Centre Society
Program Manager
Position Type: Full Time Date Ad Posted: 6/17/2009
Job Region: BC – Vancouver & Lower Mainland Application Deadline: 7/12/2009
Location(s): Surrey
Years Experience: 2-3
The Program Manager provides leadership and direction to our crisis services including the support line, 1:1 support, housing and income clinic, clothing exchange, and community kitchen. This position is responsible for the day-to-day operational management of all program activities and functions. Primary responsibilities include: allocating program resources to ensure the efficient and effective delivery of services, developing, implementing and evaluating program policies, procedures and standards, liaising with key stakeholders, monitoring program budgets and, supervising program staff.
Responsibilities:
Plan, implement and oversee the day-to-day activities of the program.
Ensure client service quality standards required by funders and professional bodies where applicable.
Facilitate program processes to enhance communication and support effective team development.
Supervise team by participating in the hiring, orientation, training, coaching and evaluation of employees, volunteers and practicum students.
Promote community awareness of the program, services and issues related to sexual and physical violence.
Develop, implement and maintain local coordination protocols with key community stakeholders..
Maintain accurate up-to-date client records, including documentation of all client contacts, referrals to and consultation with community agencies and professionals.
Provide narrative and statistical reports regarding service delivery to the Executive Director, funding and regulatory bodies as required.
Maintain effective relations and communications with SWC key stakeholders such as members, donors, funding bodies and prospective sources of revenue.
Qualifications:
Post-secondary degree or diploma in a related human/social service field or a combination of education, training and experience.
Victim services background is an asset.
Demonstrated experience providing crisis intervention and counselling for survivors of violence in relationships, sexual assault, physical and sexual childhood abuse, criminal harassment, elder abuse and other forms of violence.
Feminist and trauma-based analysis of violence against women and children and knowledge of harm reduction models.
Knowledge of the criminal justice system and community resources in Surrey and the surrounding areas.
Demonstrated ability to work with diverse clientele and cultural competency.
Demonstrated ability to multi-task, and exercise creative problem-solving.
Demonstrated ability to work independently and as a part of team.
Demonstrated ability to supervise and mentor staff and/or volunteers using participatory leadership and management practices.
Excellent interpersonal, communication and conflict resolution skills.
Excellent computer and administrative skills.
Clear criminal records check.
Valid BC driver’s license and access to a reliable vehicle is an asset.
Please submit resume and cover letter by Friday July 12, 2009 to: jobs@surreywomencentre.ca
No phone calls please.
Only shortlisted candidates will be contacted.
Compensation Type: Salary Contact by: Email
Job Contact Information
Sonya Boyce
Surrey Women`s Centre Society
Email: jobs@surreywomencentre.ca
For more information visit: http://www.surreywomencentre.ca
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